With effect from 5th September 2007, an online security feature known as Transaction Authorisation Code (TAC) will be introduced at AmOnline.com.my. The introduction of TAC is part of our ongoing commitment to implement best practices to protect the safety and security of AmOnline users when performing transactions via AmOnline.com.my.

In addition to Username and Password required to log into AmOnline.com.my, the TAC will provide a second level of authentication as a security check before performing specific transactions.

What is Transaction Authorisation Code?

Transaction Authorisation Code (TAC) is a unique, 8-digit code that is a compulsory requirement for specific AmOnline transactions.

TAC is computer-generated and as added precaution, it:

1. Can only be used with your own AmOnline.com.my login Username and Password.
2. Is valid for 24 hours upon request.
3. Is valid for only two hours once you have used it, or within the same login session.

When is TAC required?

The TAC is required when performing one of these transactions:

Fund Transfer to 3rd Party/InterBank GIRO	To transfer fund to accounts (immediate and future date)
Repayment to 3rd Party	To make any repayment to 3rd party account (immediate and future date)
3rd Party Account Maintenance and InterBank GIRO Account Maintenance	To add or delete a new beneficiary/beneficiaries
Change Password	TAC is required when you want to change password

How to request for a TAC?

AmOnline users can request for a TAC at AmOnline by clicking the Request TAC link. TAC will be sent via SMS to the user's registered mobile phone. The mobile phone number can be registered via AmBank's ATMs nationwide or via our AmBank Contact Centre at 1300 80 8888 (Domestic) or (603) 2178 8888 (Overseas).

How does TAC work?

• AmOnline users must request for a TAC before they can perform certain Internet banking's transactions, which requires TAC.
• TAC will expire after 24 hours if it is not being used.
• TAC is valid for only 2 hours after it has been used.
• Once the TAC expires users must apply for a new TAC if they wish to perform Internet banking transactions, which requires TAC.
• If users accidentally delete the TAC SMS from their mobile phone or forgets the TAC, users must request for a new TAC.
• Users can reuse the TAC for different financial transactions within the 2 hours after activation or in the same login session.
• Users can register their mobile phone number at the ATMs or via AmBank Contact Centre at 1300 80 8888 (Domestic) or (603) 2178 8888 (Overseas).

How to register/change your Mobile Phone at ATMs?

ATM screen flow for Registration/change of mobile phone number is as per follows:

1. Insert ATM Card or Credit Card at the ATM and then enter your PIN for verification. Select "PIN CHANGE/AmOnline SERVICES" from the menu.
   
   
   
2. Select "REGISTER/CHANGE TAC MOBILE".
   
   
   
3. Enter mobile number e.g. 012XXXXXXX then select "PRESS IF CORRECT".
   
   
   
4. Confirmation transaction screen will be displayed. Take the receipt for reference.
   
   
   

How to deregister your Mobile Phone at ATMs?

This step is applicable for AmOnline users who have registered their mobile number for TAC request but desire to suspend the TAC services temporarily due to personal reason.

1. Insert ATM Card or Credit Card at the ATM and then enter your PIN for verification. Select "PIN CHANGE/AmOnline SERVICES" from the menu.
   
   
   
2. Select "DE REGISTER TAC MOBILE".
   
   
   
3. Enter mobile number e.g. 012XXXXXXX then press "YES".
   
   
   
4. Confirmation transaction screen will be displayed. Take the receipt for reference.
   
   
   

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