3.1 Can I access AmBank Online Banking using my laptop or public PCs?
You can access AmBank Online Banking anywhere as long as your
laptop meets the hardware and software requirements as recommended:
A browser (Microsoft Internet Explorer 5.5 or higher and Netscape
Navigator 6 or higher) that supports 128-bit SSL encryption.
With this, you may access AmBank Online Banking anytime anywhere
at your own convenience. |
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3.2 How can I upgrade my
browser to 128-bit SSL encryption?
You can go to the following http://windowsupdate.microsoft.com
for the recommended 128-bit SSL. Alternatively, you can go to
the following links for: The latest version of Internet Explorer
with 128-bit SSL encryption: http://www.microsoft.com/windows/ie/downloads/recommended/128bit/default.asp
The latest version of Netscape Navigator with 128-bit SSL
encryption: http://home.netscape.com/bisdev/distribution/customize.html |
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3.3 Why does my browser
display a 'Security Alert' message every time I access AmBank Online Banking?
The 'Security Alert' message appears if you have not downloaded
the security Certificate. This security Certificate certifies
that AmBank Online Banking is a secured website where information
is exchanged in an encrypted format. Click here to find out
how you can download the security Certificate. Otherwise, you
may click on the Digicert button located at AmBank Online Banking Login page. |
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3.4 What screen resolution
should I use to view AmBank Online Banking?
The AmBank Online Banking site is best viewed using a screen
resolution of 800x600. |
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3.5 I want to be able to
easily return to the AmBank Online Banking Website. How do
I add this site to my 'bookmarks'?
Adding the AmBank Online Banking site to your bookmark list
is easy. In Netscape, click on the menu item 'Bookmarks'
and then choose the option 'Add Bookmark'. No confirmation
is necessary. The AmBank Online Banking site should now
appear in your 'Bookmarks' list.
In Internet Explorer, click on the menu item 'Favorites'.
Choose the option 'Add to Favorites' and then click 'OK' in
the confirmation box. The AmBank Online Banking page site
should now appear in your list of Favorites.
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3.6 When do I use the 'Reload'
or 'Refresh' buttons?
Because the Internet is vast, your connection to AmBank Online Banking may actually be passing through a number of points before
reaching us. Occasionally, your connection may be passing through
a point that is slowing down your connection. Clicking 'Reload'
or 'Refresh' will open a new connection, which may improve your
speed. You can also use the 'Reload' or 'Refresh' button
if you believe the page you are requesting is incomplete.
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3.7 When do I use the 'Back'
and 'Forward' buttons?
The 'Back' and 'Forward' buttons found on most browsers are
a quick and easy way to re-visit pages you have already viewed
during your current Internet session. Your browser 'remembers'
where you have been during you current session and tries to
keep that information ready. Selecting 'Back' allows you
to go back one page at a time to view the pages you have already
seen during your current session. Once you have moved back
in your current session, selecting 'Forward' allows you to
advance ahead one page at a time to the page you were viewing
when you started to go back.
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3.8 Why is it important
to select 'Logout' when I'm finished using AmBank Online Banking
or when I walk away from my computer?
Once you login to AmBank Online Banking service, you have
begun an 'active session'. If you walk away during the course
of an active session, someone else can use your computer to
perform transactions involving your accounts. It is similar
to walking away from an ATM while your card is still in the
machine.
For your security, AmBank Online Banking will automatically
end your active session if our server receives no response
from your PC for five minutes. However, to eliminate any exposure,
it is always better for you to end the active session by selecting
'Logout' before you leave your computer.
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3.9 Why is it important
to select 'Logout' when I'm finished using AmBank Online Banking
or when I walk away from my computer?
Once logged in to AmBank Online Banking, our recommended browser
version has the ability to communicate securely by scrambling
the information as it passes across the Internet using Secure
Socket Layer (SSL). Once you have logged off, it is best to
clear your browser cache memory as your browser stores information
such as image and text on your PC. Clearing your browser cache
is to protect your confidential information from being viewed,
especially if you are conducting your online banking using a
shared public PC. |
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| We hope that your questions have been answered here. If you
require further assistance, contact our AmBank Contact Centre
at 03-2178 8888 or email us at customercare@ambg.com.my. |
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